Frequently Asked Questions

If you have a Technical Question not answered here or you feel it should be included here, please Email Us with it and we'll respond straight back to you! (Please include Machine Model)

Q...How to set prices?

A...Enter mode “20” through the program

1. Enter the price first then push the arrow key to move the cursor down to “Selection”.
2. Then press the selection number required to price.

***Please note that coin mechanism must be fitted.

Q...Why is some of the coils in a different position to the others?

A...This is because the Golden Eye is set to drop.

1. In this mode after a full complete rotation of the motor if the product has not been seen by the golden eye sensor the motor will continue to rotate until the product has broken the beam of the sensor. This will cause the motor to stop in any position.
2. To reset: with the display showing press “C” for modes, press the “C” button then close the main door, the system will do an automatic scan and reset any motors off their home position.

Q…How do I reset faults?

A…With the door open and an error displayed on the screen press the # button then the * button.

Q...What does “cab 1 receiver warning” mean?

A...This means that during the golden eye self check it noticed a non fatal error.

To clear:

1. With the door open press the # button then the * button.
2. Remove the first product from one selection.
3. Shut the door.
4. Put money and make the selection with the missing product the credit will remain until the second product has dropped.
5. If the money is taken without a product dropping then reset the golden eye by reprogramming.

Q...What does “cab 1 receiver failure” mean?

A...This means that the golden eye has failed reset fault and test.

1. If golden eye does not operate then clean the red protective lenses in the delivery bin covering the golden eye boards.
2. Re-confirm that the golden eye is active in the program and re-test.

Q...What Maintenance is needed for this Model?

A...The main item is ensuring that the Condenser is always kept clean.

This is easily done by brushing the finned coil in a downward motion (coil is visible when the door is opened and is located in the middle at the bottom of the machine).

Q...Why will the door not close properly?

A...You will have to level the machine 1st with the four main adjustable legs then start to close the door up against the lock, unscrew the bolt to adjust the door & it will start to level & close properly.

Q...How to remove the Door?

1. Disconnect the wiring connections that go to the display board, coin mech, keypad, lights, golden eye & earth wire. Wrap the wiring harness inside the machine.
2. Remove the bottom door adjuster plate, 2 bolts located on the bottom of the machine on the right hand side.
3. Place pallet jack under door to secure before removal second part would be recommended to assist on removal.
4. Remove the bolts on top of the machine for the hinge located the top right hand corner.
5. Raise the pallet jack to clear the bottom pin on the lower door hinge.
6. Remove door as required.
7. To refit follow steps in reverse.